Refund policy

Last Updated: July 2026

At FS Store, customer satisfaction is our priority. If you experience any issue with your order, we're here to help.

Returns

You may request a return if:

  • You received the wrong product.
  • The product arrived damaged or defective.
  • The item was incomplete.

Return requests should be made within 7 days of receiving your order.

Refunds

Once your returned item has been received and inspected, we will notify you regarding the approval of your refund. 

Return & Refund Policy

At F.S Store, your satisfaction is our priority.

✅ Eligible for Return

  • Product received is damaged or broken
  • Wrong product delivered
  • Product is unopened and unused (within 7 days of delivery)

❌ Not Eligible for Return

  • Opened or used products (hygiene reasons)
  • Returns requested after 7 days of delivery

🔄 How to Request a Return

  1. Contact us within 7 days of receiving your order
  2. WhatsApp or email us with order number + product photo
  3. We'll respond within 24–48 hours

💰 Refund Process

  • Approved refunds processed within 5–7 business days
  • Refund via original payment method or bank transfer
  • Shipping charges are non-refundable

📦 Damaged or Wrong Product If you received a damaged or incorrect item, we will replace it or issue a full refund. Send us a photo within 48 hours of delivery.

📞 Contact Us WhatsApp: 03236835937 Email: faseeshah60@gmail.com

If approved, your refund or replacement will be processed within 5–10 business days.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns of:

  • Opened or used products
  • Products damaged due to misuse
  • Items returned after the return period
Damaged Orders

If your order arrives damaged, please contact us within 48 hours with clear photos of the product and packaging.